Cancellation rights notice



Right of cancellation

You have the right to cancel this contract within fourteen days without giving reasons.


The cancellation deadline is fourteen days after the date on which you or an appointed third party who is not the carrier took possession of the final part delivery or final item.


To exercise your cancellation right you have to send an unequivocal cancellation notice to us at Dinnebier Licht GmbH, Piepersberg 36, 42653 Solingen, e-mail:, Tel: +49 (0)212 596733-0 – (e.g. a letter sent by surface mail or an e-mail) informing us of your decision to cancel this contract. You may, but are not required to, use the enclosed model cancellation form for this purpose. You can fill in and send us the electronic model cancellation form or another unequivocal declaration on our website. If you take advantage of this option we will send confirmation of receipt of your cancellation without delay (e.g. by e-mail).


The cancellation deadline shall be deemed to have been observed if your cancellation notice was sent before the expiry of the deadline.


Consequences of cancellation


If you cancel this contract, we must reimburse to you any payments which we have received from you, including costs of delivery (with the exception of the additional costs incurred if you have chosen a different form of delivery than the cheapest standard delivery offered by us), without delay, but at the latest within fourteen days of the date on which your notification of cancellation of this contract is received by us. We will use the means of payment used by you for the original transaction to reimburse you, unless an alternative has been explicitly agreed with you. Under no circumstances will you be charged additionally for such reimbursement.


You must return the goods by post or in person without delay and, at latest, within fourteen days of the date on which you sent us the notification of cancellation of this contract to the following address: Dinnebier Licht GmbH, Piepersberg 36, 42653 Solingen. This deadline is deemed met if you dispatch the goods before the expiry of the fourteen-day time-limit. You are required to pay the direct costs of returning the goods. You will only be required to compensate for any loss of value in the goods if such loss of value is due to handling of the goods in a way which was not necessary for the purpose of inspecting the condition, features and workings of the goods.


End of cancellation policy


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